We may change these terms and conditions from time to time without notice. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.
PRICE & PAYMENT OPTIONS
We accept American Express, Visa, and MasterCard.
The prices shown on our website include VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller.
INFORMATION FOR OVERSEAS CUSTOMERS
We charge you for your order in United States Dollars (US$). The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit card company. Please note that customers will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.
ONLINE SHOPPING MADE SAFE
Global Payment Asia Pacific
Global Payments Asia-Pacific Limited (GPAP) was formed in July 2006 to provide world-class merchant acquiring and card payment processing in Asia. They offer worldwide, world-class electronic transaction processing services through our high speed, robust electronic information networks. These networks process billions of business and consumer payment card transactions annually for customers in the United States, Canada, Latin America, Europe, the United Kingdom and the Asia Pacific region.
Global Payments Asia Pacific Limited, currently serving 11 countries and territories in Asia Pacific, is the largest pan-Asian card payment processing company. They have operations in Brunei, China, Hong Kong, India, Macau, Malaysia, Maldives, Philippines, Singapore, Sri Lanka and Taiwan. Its Asia Pacific headquarters is in Hong Kong.
They have built extensive merchant acquiring relationship in the travel and entertainment, telecommunication and retail segments, where strong support is provided through a range of payment solutions. The Global Payments is the only Acquirer that accepts and processes four different type of cards; Visa MasterCard JCB and Diners thus providing a total solution, whilst most of our competitors only process Visa and MasterCard.
Their solution enables senoktea.com to accept any Visa, MasterCard, China Union Pay & Japanese Credit Bureau for payment in exchange for services provided over the Internet. It supports the highest security standards in the market (Secure Socket Layer) with 128- bit encryption.
- Global Payments IPG offers the highest level of online security. The system uses 128 bit SSL security standards. Card details are encrypted and securely transmitted over the Visa, MasterCard & Union Pay networks.
- Card details are directly extracted and stored in Global Payments secure server.
- All transactions are monitored daily to identify any unusual transactions/activities.
- They offer MasterCard Secure code and the VISA equivalent Verified by Visa (VbV) for additional security layers.
- The Global Payments servers are protected using the best and most current security measures (firewalls etc) and monitored 24 hours a day.
- Systems are upgraded on a timely basis to adhere to industry standards i.e. Visa and MasterCard rules and regulations.
- Data contained in merchant web sites are scrutinized periodically in order to ensure that issues mandated by Visa, MasterCard & Union Pay are followed.
To find out more information, please visit their website.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
Natural Particles in Products:
Several products include natural fruits/ herbs and other botanical particles. The images presented are as accurate as possible, however, there is likely to be some variations in colour, composition and texture from product to product. This is due to each product being blended individually.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Any items ordered remain our property until we receive full payment.
Delivery is free. Senoktea.com will not bare any cost with regard to import/ customs duty that may be levied at the point of receipt. Neither are such costs included within the purchase price.
Unfortunately, we cannot cancel an order or change a delivery address once the parcel has been dispatched. We are unable to deliver on Sri Lankan holidays including but not limited to Poya days. If you place an order during a bank holiday period please allow an extra working day for your order to arrive.
If you experience any issues with your order or have problems tracking your delivery please contact our Customer Care team via email. Please quote the order reference number, full name, billing address and telephone number. One of our Customer Care team members will provide an initial reply within 48 hours. Alternatively, you can contact us via telephone (Please see contact us) and we will do our best to solve any issue that may have occurred.
We guarantee to refund any item you are not completely happy with when you return it to us within 7 days of receipt. The cost of returning the product must be borne by you. In any event, we advise that you contact us via email or telephone and notify us that you wish to return a product, quoting your order number and the exact date of receipt of the item at the earliest possibility.